Refund policy

Should you need to request a Return or Exchange, we ask that you take the time to read our Returns Policy below. 

We advise customers to check ordered products thoroughly upon delivery before removing any attached tags and disposing of any original packaging. All items must be in their original sale condition and any items found to be worn, damaged or missing original packaging will not be eligible for return. 

Please note, we do not accept refunds or exchanges on items with personalisation. Shipping fees are non-refundable. 

Exchanges 

Boarders Apparel Co. accepts domestic exchanges on all items within 30 Days of your order being placed online. Boarders Apparel Co. will not be liable for shipping costs on exchange items. 

Online

If you wish to request an exchange online, all you need to do is email our customer service team at hello@boardersapparelco.com.au

You must include these details with your return so that the warehouse team can process the exchange for you.

  • Name
  • Order Number
  • Exchange Instructions

Our team will process the exchange as soon as the returned items are received by the warehouse.

Returns For Refund 

Boarders Apparel Co. accepts domestic returns for refunds within 30 Days of your order being placed online.

Online

If you wish to request a return for refund online, all you need to do is email our customer service team at hello@boardersapparelco.com.au 

You must include these details with your return so that the warehouse team can process the return for you.

  • Name
  • Order Number
  • Return Instructions

Our team will process the refund as soon as the returned items are received by the warehouse. 


Returns For Damaged Items

Should your items arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 1 working days of receiving your order by contacting us at hello@boardersapparelco.com.au  

We will reply within 24 hours regarding the options to return the order. 

Once confirmed, we will email through a returns label so that the items can be sent back to us for inspection. 

Once this has been arranged we will send you a replacement for the damaged items.

If you wish to discuss your options with us then please email us at hello@boardersapparelco.comau